Refund Policy

Last updated: October 23, 2026

We want you to be satisfied with your training. This policy explains when you can get a refund for a course purchased on courses.alechaplains.com.

Individual courses

You can receive a full refund for any course for which a completion certificate has not been issued to you. It doesn’t matter how many lessons you have watched; as long as you have not completed the course and received its certificate, you are eligible.

Once a course’s completion certificate has been issued, that course is not eligible for a refund. A certificate is issued when you complete the course and it becomes available in your account, whether or not you have downloaded it.

If you bought several individual courses in one order, each course is considered on its own: you can get a refund for any course in the order that does not have a certificate.

Course bundles

A course bundle is refunded as a whole. You can receive a full refund for a bundle as long as no completion certificate has been issued for any course in the bundle. Once a certificate has been issued for any course in a purchased bundle, the bundle is not eligible for a refund, including the courses in it you have not completed.

How to request a refund

To request a refund, send us a message using our contact form. Please include:

• Your name and the email address on your account
• The course or bundle you would like refunded
• The order number or the date of purchase, if you have it

We will confirm that the course is eligible and reply to let you know your refund is being processed.

What happens after a refund

• Refunds are returned to the original payment method. Depending on your bank or card issuer, it usually takes 5–10 business days for the refund to appear on your statement.
• Your access to the refunded course or bundle ends when the refund is processed. If you buy the course again later, you may need to start it over.

Payment problems

If you were charged twice, charged the wrong amount or charged for an order that did not go through, please let us know through the contact form and we will correct it.

Questions

If you have questions about this policy, contact us at training@alechaplains.com or 402-320-3875, or use our contact form.